Support

Frequently asked
questions.

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What devices are compatible with TEcases?
TEcases are available for the TP-7 Field Recorder, TX-6 Field Mixer, OP-1 Field, OP-XY, Pocket Operators (1, 3, 4, and 6 unit configurations), EP Series (EP-133 K.O.II, EP-40 RIDDIM, and EP-1320 Medieval), and the OB-4 Magic Radio. Each case is designed specifically for its device. Cases are not interchangeable between devices.
How is the fit so precise?
Each case is engineered directly from the specifications of its device, then refined through iterative physical testing. The result is a fit that holds the device securely without any play or rattling. You will notice it the first time you close the case.
Where are TEcases manufactured?
TEcases are designed and manufactured in Switzerland. Every case is produced with precision tooling and goes through quality control before shipping. We ship worldwide directly from our workshop.
Do the cases allow access to all ports and controls?
Yes. Each case is designed with access to all relevant ports, connectors, and controls. Protection should not compromise function. Specific cutouts and access points are documented on each product page.
How long does shipping take?
We ship via Swiss Post with tracking. European orders typically arrive within 5–10 business days. International orders typically arrive within 10–20 business days. Express shipping is available at checkout. All orders are dispatched within 1–3 business days of purchase.
What is your return policy?
We accept returns within 14 days of delivery for items in original condition. If there is a manufacturing defect, we will replace or refund without question. Contact us directly and we will resolve it promptly.
Can I order multiple cases together?
Yes. All cases can be added to your cart together and ship in a single order. If you are ordering a large quantity or need a custom configuration, contact us directly.
Are taxes and import fees included in the prices?
No VAT or taxes are collected at checkout. Prices are displayed in CHF and do not include import duties, customs fees, or local taxes. Buyers are solely responsible for any fees imposed by their country upon import. Please check your local regulations before ordering.